Expand mobile version menu
  Skip to main content

Glazier

salary graphic

AVG. SALARY

$41,710

education graphic

EDUCATION

High school (GED) +

job outlook graphic

JOB OUTLOOK

Stable

Real-Life Activities

Real-Life Communication

Mr. Morris, the owner of a shoe store, wants his front window fixed. Condensation has been collecting between the panes of glass. You see right away that it can't be fixed.

The window is designed as a sealed unit. This means the two panes are built together, with a small space between them. The condensation shows there's air getting between the panes, so the seal is broken. When this happens to a sealed unit, there's no way to fix it.

You have to explain this to the customer. From past experience, you know you have to be careful how you tell the customer. Many people don't know much about windows. They can get quite upset when they find out their window can't be repaired. It's going to cost about $400 to replace it.

Also, you'll have to explain the window is going to take four or five days to replace. Sealed units have to be custom ordered because they vary widely in size.

You need to clearly explain the situation to Mr. Morris. If you're friendly and polite, you can minimize the chance he'll get upset. Write down what you'll say to him.

Contact

  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

Support


Powered by XAP

OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.