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Eligibility Interviewer, Government Programs

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High school (GED) +

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What They Do

About This Career

Determines eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

This career is part of the Government and Public Administration cluster Public Management and Administration pathway.

A person in this career:

  • Interprets and explains information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Interviews benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Keeps records of assigned cases, and prepares required reports.
  • Compiles, records, and evaluates personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Answers applicants' questions about benefits and claim procedures.
  • Interviews and investigates applicants for public assistance to gather information pertinent to their applications.
  • Initiates procedures to grant, modify, deny, or terminate assistance, or refers applicants to other agencies for assistance.
  • Checks with employers or other references to verify answers and obtain further information.
  • Computes and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
  • Schedules benefits claimants for adjudication interviews to address questions of eligibility.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Business Employment Specialist
  • Case Manager — Deals with individuals involved in accident claims to ensure that the individual receives the best possible options.
  • Eligibility Examiner
  • Eligibility Specialist
  • Housing Specialist
  • Medicaid Analyst
  • Program Eligibility Specialist
  • Work Force Advisor
  • Workforce Services Representative (WSR)


  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900


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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.