Real-Life Communication
One thing you like about your job is how much it varies. One day,
you're taking apart instruments and putting them back together. The next
day, you're involved in meetings.
At those meetings, you often
tell others about the status of instruments under your supervision. You take
pride in your ability to communicate clearly, avoiding technical jargon.
A
salesman is at one of today's meetings. It's clear he doesn't
know much about instrumentation. When it's your turn to speak, you inform
him about your desire to purchase a device called a variable speed drive.
You want him to understand exactly what you want and what you hope the instrument
will accomplish. That way, you'll have the best chance of getting it.
You
explain your situation. The salesman gives you a blank stare. Perhaps your
verbal communication skills could use some brushing up, after all. After several
more unsuccessful attempts at speaking to the salesman, he asks you to write
down what you're telling him.
No problem. You're accustomed
to keeping detailed records about the instruments you maintain. You're
certain writing a short note couldn't be much more difficult than that.
Use
the information below to write the note, telling the salesman what you want
and why:
Definitions
- Variable speed drive: device used to control the flow of liquid
- Pump: device used to force liquid through pipes
Explanation
You want to replace some valves with
variable speed drives. Drives do the same job as valves, but they're
more cost-effective. Unlike valves, drives can control the speed of pumps.
By slowing down the pump whenever possible, you save money.
Write
the note now.
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