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Social/Community Service Manager

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Bachelor's degree or higher +

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What They Do

Social and Community Service Managers Career Video

About This Career

Plans, directs, or coordinates the activities of a social service program or community outreach organization. Oversees the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

This career is part of the Human Services cluster Family and Community Services pathway.

A person in this career:

  • Establishes and oversees administrative procedures to meet objectives set by boards of directors or senior management.
  • Directs activities of professional and technical staff members and volunteers.
  • Evaluates the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Participates in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Prepares and maintains records and reports, such as budgets, personnel records, or training manuals.
  • Provides direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Establishes and maintains relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Recruits, interviews, and hires or signs up volunteers and staff.
  • Researches and analyzes member or community needs to determine program directions and goals.
  • Implements and evaluates staff, volunteer, or community training programs.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Overnight travel
  • Overtime work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Adoption Services Manager
  • Children's Service Supervisor
  • Clinical Services Director — Responsible for administrative and clinical direction of programs and services with awareness of community needs.
  • Social Services Director
  • Vocational Rehabilitation Administrator
  • Child Welfare Services Director
  • Community Services Director
  • Psychiatric Social Worker Supervisor
  • Transitional Care Director


  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900


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