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Technical Support

Technical Questions

Other questions?

Please choose a contact option below:

  • U.S. toll-free hotline: 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S. and Canada, call 424-750-3900 and ask for customer support.
  • Email: Send us your comment or question using Talk to Us.
  • Chat:
    with us to get answers quickly and easily.

A red error message appears at the top of the application screen.

The red text at the top of the page indicates that there were errors or omissions on that page of your application. If you don't have all the information for that page on hand or otherwise cannot complete the page, you can skip to another page by clicking one of the page numbers displayed in the dropdown list under the SKIP & JUMP to function on the left column. You will have to refill that screen when you return to it.

A check mark on the left column indicates that a screen has been saved. If you have skipped a screen where newer information has triggered the red arrow(s), the new information will not be saved until you return and complete the screen.

If the screen error message indicates that an answer to a question was entered incorrectly, check your answer carefully. If the screen still presents a problem, please contact us through the Talk to Us page.

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Can I print my application?

The online application was not designed with printing the display format in mind. If you intend to print your completed online application, the only way to do this at the present time is to use your browser's print command from each (saved and completed) screen of the application:

File —> Print

If the screen prints but the information you entered appears blank, we suggest accessing the application with a different Web browser program.

If you intend to print blank screens of the online application in order to fill it out by hand and mail it in, please note:

  1. If you have encountered a problem with the online application and the information on this screen has not been helpful, we want to know about it and get your questions answered, so please contact us through the Talk to Us page for further help or to let us know how we can improve this website.
  2. If you are an international student, please contact the college or university in which you are interested and ask for its international student office. In some cases, international student applications are different from the forms submitted by U.S. students.
  3. For U.S. students, the online application asks the same questions as the paper application, but it is not in the same layout. The actual paper application may soon be provided on this website in Acrobat Reader (PDF) format.
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Does my data get saved when I move to a different screen?

Yes, except when you use the SKIP & JUMP to function. You may save by clicking SAVE, by clicking on the next page and previous page buttons, or by clicking on the large screen numbers displayed vertically down the left column. The SKIP & JUMP to function allows you to bypass screens you want to complete at a later time by moving you to another screen without saving or checking for errors.

All buttons that bypass the save function will warn you before proceeding, so pay attention to warning boxes. More information about navigating and saving is provided in the introduction to the online application.

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While navigating this site, I encountered a blank screen with an HTTP 404 error. What should I do?

Wait several minutes and try again. If the problem persists, please contact us through the Talk to Us page.

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International students: How do I fill out my address and telephone number information?

For state fields, select Foreign Country. You can select your country from the country list. International students should leave zip code fields blank. Provide mailing code information in the international postal code entry. If you need to leave an additional mailing code, add it within the city field. For telephone numbers, most applications are formatted for U.S. and Canadian numbers only. If your telephone number format does not fit in the entry or causes an error message, please leave that telephone number entry blank.

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What is a CEEB code?

Some university applications will require a CEEB code entry for any high school or college previously attended. A CEEB code identifies U.S. high schools and colleges. If you went to school in the U.S., the CEEB code should automatically be indicated once you identify your school from the Find list. If your school and/or CEEB code are not listed, you can get the information by calling your school administration or academic counseling office. If you are an international student, please enter zeroes in the CEEB code entry boxes.

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What can I do after receiving a Wrong Way message about not using the Back/Forward buttons on my browser?

Applications should be navigated through the buttons on the screen rather than the Back and Forward buttons on your web browser. The Wrong Way message can also be caused by:

  1. Filing and using a bookmark to any part of this site beyond a logon screen
  2. Using the dropdown list on your location/address bar

If you have just encountered the Wrong Way screen, please try logging on again through the homepage.

If you receive the Wrong Way message again after following these instructions, please contact us through the Talk to Us Talk to Us  page. It will help if you provide your username, the WWW address of the screen you were on immediately preceding the Wrong Way message, and a description of what you clicked on when the message came up.

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I am somebody who prefers to have "cookies" disabled on my machine. Is it necessary that I turn them on in order to use this site?

As with most web sites, this site operates best when cookies are enabled. If you don't want cookies, you can set your browser to disable or refuse cookies or to alert you when cookies are being used. You should note, however, that various services of this site might not function properly when cookies are not utilized.

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  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900


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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.